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News

Up-to-the-minute industry news and ideas to help you stay ahead of the competition.
January 16th, 2019

Avoiding Appointment Disappointment

In every disappointment lies an opportunity. A good sales person learns to recognize the opportunity as a challenge and tackles it head on. Each disappointment should stand as a lesson to be learned and applied to future appointments! Going into…

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January 9th, 2019

Are You Live Chatting?

Instant gratification – it’s what drives this fast-paced, technology driven world these days. Can’t get it done fast enough? You have just opened the door for your competition to run right through. When it comes to customer service, the need…

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December 19th, 2018

Raising Your Prices? – Is Now the Right Time?

It’s agonizing, we know. The decision to raise prices and retain clients is one that every small business owner struggles with. But in order to stay relevant, boost revenue and to keep profit margins up, it is an absolute must….

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December 12th, 2018

Tackle Turnover

What managers are doing to make good employees leave Turnover is a small business manager’s beast of burden. Retaining good employees is one of the biggest challenges, no matter the industry. Interestingly enough, many experts claim that good employees don’t…

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December 5th, 2018

The High Cost of Stress

According to Psychology Today: “Stress generally refers to two things: the psychological perception of pressure, on the one hand, and the body’s response to it, on the other, which involves multiple systems, from metabolism to muscles to memory. Through hormonal…

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November 28th, 2018

Self-Directed Investments

Fundamentally, there are four avenues that the average Canadian may consider over their lifetime: Registered Retirement Savings Plan (RRSP) Registered Retirement Income Fund (RRIF) Tax Free Savings Account (TFSA) Non-Registered Investment Account (NRIA)   The first three account types are…

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November 21st, 2018

Maintaining Safety in the Workplace

It is the owner-manager’s responsibility to ensure that the workplace is safe for employees or subcontractors. Not only does safety protect the worker from injury or death, but a consistent record of safety also lowers payment to WSIB and lessens…

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November 13th, 2018

Impending Changes to CPP

In 2018, many owner-managers across Canada chose to adjust staff levels, wages and prices when the minimum wage was increased. For many, it is still too early to determine the final impact on the corporate bottom line as a full…

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November 7th, 2018

Global Markets and Business Etiquette

It is already daunting to travel to another culture let alone feel the additional pressure of not insulting your international business partners! Lucky for all of us, the most basic of business etiquette, no matter what continent you are on…

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October 31st, 2018

New Way of Customer Buying

Consumer behaviour has undergone a facelift. The new consumer has created a new way of buying and for any business hocking its wares or services, its imperative to shape new marketing strategies to suit the new consumer buying behaviour. Some…

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